When attempting to update HMEx Assistant 5 a message appears that states: “Run|! command failed. The system cannot find the file specified” or with Version 6 the message “Download Failed” is received. How can the system be updated?

The system security set on the computer to be updated is likely the cause of an error of this nature, which is internally preventing the download of the update file over the internet from within the HMEx Assistant program. Versions 5 and 6 of the program may be updated by going to the “Help” screen in HMEx and clicking on the “HMEx Assistant Website.” Once on this site the update files can be downloaded manually via your internet browser.

Updated on November 13, 2017

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