FAQs

Find answers to common questions about your Digital Codes account

What does a Digital Codes Premium subscription cost?

A Digital Codes Premium subscription provides a number of features to make code compliance research more efficient. One of the...
Who do I contact for support on Electronic Codes?

Contact ICC Electronic Media Division by email at eCodes@iccsafe.org. or by phone at 1-888-422-7233 x 33822.
What is the license agreement for Electronic Products?

You can view the Electronic Product license agreement by clicking here.
What is the user agreement for Electronic Products?

You can view the Electronic Product user agreement by clicking here.
How do I assign a Code in premiumACCESS?

This guide will instruct customers on assigning a purchased code to another ICC user
What happens if I don’t have access to internet? Can I still access my subscriptions?

Our subscription model is designed to work with the cloud to house you’re the titles you are subscribed to. Currently,...
What is Digital Codes (DC) for Exams?

ICC Digital Codes (DC) for Exams integrates the Digital Codes platform directly into an online exam experience, further enhancing online...
I’m not sure that I’m ready to commit to an entire year of Premium Complete. What should I do?

We understand! We’re offering a 14-day trial to our Premium Complete with no payment information required. Sign up for your...
How do I upgrade to Premium Complete?

We’re so glad to hear you are interested in upgrading to Premium Complete! If you have purchased a Premium Collection...
What is ES Tagging?

Evaluation Service, (ES) has for decades, been the industry leader in performing technical evaluations for code compliance, providing regulators and...
How Do I Request a Refund? What is the Refund Policy?

This guide gives information and instructions on how to receive refunds for ICC products