PRONTO

Learn more about ICC's newest exam method: PRONTO!

What if I can’t hear or understand the proctor during my PRONTO exam?

If you have trouble hearing or understanding your proctor, you can use the ProctorU chat feature during your exam. ...
What if I get disconnected during my PRONTO exam?

If the connection between you and the online proctor is lost, you will be able to resume the exam within...
Will I be able to use a separate monitor?

No, separate monitors are not allowed during PRONTO exam administrations. However, testing enhancements are in progress to allow for this...
What if I have other questions about PRONTO?

We have pages dedicated to PRONTO exams as well as a Support Portal dedicated to PRONTO FAQ.
How do I use the Diagnostic Report to understand my exam score?

The purpose of the Diagnostic Report The Diagnostic Report serves three purposes: Gauging the level of mastery achieved in each...
How do I register for my Florida DBPR PRONTO exam?

If you are taking a Florida DBPR exam, you will not need to purchase the exam via ICC’s website, as...
What should I bring to the test site?

This will inform you on what you need to bring and what you're allowed to bring for your ICC exam.
What is Coordinated Universal Time (UTC)

Coordinated Universal Time (UTC) is the primary time standard by which the world regulates clocks and time. It is the...
What kind of ID do I need to present when I take my exam?

You're about to take a Code Council Certification or Contractor/Trades exam. Here's what identification you need to have with you when you take an exam.
How to access your PRONTO Dashboard and view your PRONTO Exams

When you log in to your myICC account, click “My Exams” on your myICC dashboard: Then, under the “My Exams”...
I missed my booking time for my PRONTO exam. How do I re-book?

If you missed your booking time for your PRONTO exam, contact us at customersuccess@iccsafe.org.
When I enter my email address, why do I receive an error that says “This user does not exist”?

As this field is case sensitive, ensure you are entering your email address using all lower-case letters. If you still...
I am on the proctoring page, but I don’t see my proctor. What should I do?

Make sure you’ve logged into the correct account, and clicked the “Book” button Run or save the program – if...
Will the PRONTO proctor be able to access my personal computer files and documents without my knowledge?

Proctors through our proctoring service ProctorU cannot secretly access your computer files. With your permission, proctors have the ability to...
What time should I arrive for my PRONTO exam?

Remote Proctoring – Within 15 minutes of the time you selected when you scheduled the exam. If you arrive earlier,...