How do I request a duplicate pass letter? You can obtain a duplicate pass letter online free of charge. For Certification Requests Complete the Request for Replacement Result...
How do I retrieve or reset my myICC account password? Recovering your password only takes a few minutes. Step 1: Go on the main page at www.iccsafe.org. Step 2: Click...
What is PRONTO? Proctored Remote Online Testing Option (PRONTO) is a new program offered by ICC that allows individuals to take an ICC...
Why should I consider taking an exam through PRONTO? PRONTO makes taking a certification exam easier, more convenient, more comfortable and saves time by enabling individuals to take the...
Are there any steps jurisdictions can take to ensure the security of taking a PRONTO exam? Jurisdictions have the ability to create their own testing location by setting up a computer in a room that has...
Can I just look up the answers in the book during the exam? ICC Exams are designed to test minimal competency on the subject matter. Simply being able to locate information in a...
Can I take any ICC exam through PRONTO? PRONTO services are now available for 70+ exams. Even more types of exams will begin to become available in the...
Can my exam score be cancelled? The Code Council reserves the right to revoke or withhold any examination scores if, in its sole opinion, there is...
Can I use a PDF version of the I-codes during a PRONTO exam? Printing a PDF of an ICC reference for use on an examination requires specific approval from the Code Council. To...
Can I use Digital Codes Premium when taking a PRONTO Certification test? Not at this time, but it is a feature we have been exploring and may offer in the future.
What do I need in order to test through PRONTO? To participate in PRONTO, individuals need to have a computer, web cam, microphone and high-speed* (broadband) internet access. You can...
When can I take an exam through PRONTO? PRONTO services reflect the demand for flexibility and control over scheduling for the modern-day tester, making exams accessible 24 hours...
Can you use Premium Access when taking a PRONTO Certification test? Not at this time, but it is a feature we have been exploring and may offer in the future.
What’s happening to computer-based and paper-and-pencil testing? In addition to PRONTO (Proctored Remote Online Testing Option), ICC will continue offering other options for taking certification exams via...
What should I bring to the test site? This will inform you on what you need to bring and what you're allowed to bring for your ICC exam.