When I enter my email address, why do I receive an error that says “This user does not exist”? As this field is case sensitive, ensure you are entering your email address using all lower-case letters. If you still...
I am logged in at my scheduled PRONTO appointment time, but my exam is not allowing me to continue. If you have logged in prior to the scheduled appointment time and are unable to continue, refresh your internet browser. ...
I am on the proctoring page, but I don’t see my proctor. What should I do? Make sure you’ve logged into the correct account, and clicked the “Book” button Run or save the program – if...
Will the PRONTO proctor be able to access my personal computer files and documents without my knowledge? Proctors through our proctoring service ProctorU cannot secretly access your computer files. With your permission, proctors have the ability to...
What time should I arrive for my PRONTO exam? Arrive at the time you selected when you scheduled the exam. If you arrive earlier, you may not be provided...
Does my exam begin when I connect with PRONTO’s proctoring service ProctorU? No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.
How do I book my exam? We’ve upgraded PRONTO’s proctoring service in our commitment to improving your testing experience. Here’s the guide on how to start...
Where can I test my system for PRONTO? You can check the equipment requirements here. Before connecting to a live proctor, ensure that your browser’s pop-up blocker is...
What should I do before connecting to an Online Proctor for my PRONTO exam? This guide will show you what you need before you connect with your proctor for your Code Council PRONTO (Proctored Remote Online Testing Option) Exam.
Can I take notes during my exam? While you are not allowed to write or mark in your reference materials during your exam, there will be other...
I’m interested in PRONTO@Work – how do I get started? We’re glad to hear you are interested in becoming a PRONTO@Work site! A few things to keep in mind: PRONTO@work...
How do I view my PRONTO Exam Report online? First, access your PRONTO Dashboard through your myICC account. When you get to “My Online Exams”, click the “History” button....
What happens if I am late for my exam? Arrive at the exam site at least 30 minutes before the examination is scheduled to begin. Remember, it is your responsibility to...
Can I take bathroom breaks during a PRONTO exam? You may take a 5-minute bathroom break at any time during the exam. The time clock will continue to run...
Disable Pop-up Blockers On Your Browser Here’s how to turn off pop-up blockers on your specific browser in order to take your PRONTO exam. Google Chrome:...