What if I can’t hear or understand the proctor during my PRONTO exam? If you have trouble hearing or understanding your proctor, you can use the ProctorU chat feature during your exam. ...
What kind of ID do I need to present when I take my exam? You're about to take a Code Council Certification or Contractor/Trades exam. Here's what identification you need to have with you when you take an exam.
Will the PRONTO proctor be able to access my personal computer files and documents without my knowledge? Proctors through our proctoring service ProctorU cannot secretly access your computer files. With your permission, proctors have the ability to...
What if I need help connecting to a proctor for my PRONTO exam? You’ll have multiple ways to get technical support with our proctoring service for PRONTO called ProctorU 24/7, 365 days a...
If I have a problem during testing, such as a computer issue, what should I do? If you're taking an in-person exam: Raise your hand and wait for the proctor to come to you. In most...
