If you have trouble hearing or understanding your proctor, you can use the ProctorU chat feature during your exam.  ...

If the connection between you and the online proctor is lost, you will be able to resume the exam within...

No, separate monitors are not allowed during PRONTO exam administrations. However, testing enhancements are in progress to allow for this...

We have pages dedicated to PRONTO exams as well as a Support Portal dedicated to PRONTO FAQ.

Remote online proctoring is technology that mirrors the role of an on-site proctor by utilizing an internet-delivered assessment exam monitored...

If you are taking a Florida DBPR exam, you will not need to purchase the exam via ICC’s website, as...

Frequently Asked Questions about the ICC Special Inspector Module Exams.  Click on one of the FAQs below for additional information.

Coordinated Universal Time (UTC) is the primary time standard by which the world regulates clocks and time. It is the...

When you log in to your myICC account, click “My Exams” on your myICC dashboard: Then, under the “My Exams”...

Proctors through our proctoring service ProctorU cannot secretly access your computer files.  With your permission, proctors have the ability to...

Remote Proctoring – Within 15 minutes of the time you selected when you scheduled the exam.  If you arrive earlier,...

No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.

You can check the equipment requirements here. Before connecting to a live proctor, ensure that your browser’s pop-up blocker is...

You’ll have multiple ways to get technical support with our proctoring service for PRONTO called ProctorU 24/7, 365 days a...

We’re glad to hear you are interested in becoming a PRONTO@Work site! A few things to keep in mind: PRONTO@work...