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• How do I purchase and redeem my eBook?

  This guide will assist with purchasing an ebook. Also, it will show how to redeem your activation.

• How can I find online courses?

  If a customer is looking specifically for an online course they can: Visit learn.iccsafe.org Scroll to the third row titled...

• Where can I view the codes for free?

  The Code Council offers a small selection of free, read-only format (no copy, paste, or print) available here. We recommend...

• ICC Reinstatement Program for Expired Certifications FAQs

  Is ICC changing the renewal program? The standard renewal program is staying the same.  ICC is expanding the opportunity to...

• I don’t agree with a question on the exam. What can I do?

  We have a challenge process set up so that you can challenge a question you disagree with.  Learn more about...

• Where can I get CEUs?

  CEUs can be used to renew your certifications with ICC, or even just to stay up to date with recent...

• When will the 2024 Committee Action Hearings start?

  The hearings are scheduled for April 5, 2024, through April 16, 2024.  Stay updated on the most recent schedule posted here....

• Where can I access HMEx?

  After you’ve purchased HMex through shop.iccsafe.org, you’ll be sent an email with your user name and an autogenerated password. Use...

• How do I modify or cancel my registration?

  Changes or cancellations must be received in writing and can be sent via email to springhearings@iccsafe.org

• I’m having issues with HMEx, what should I do?

  Use THESE FAQs to help answer questions about your HMex account. You can call for 360-389-3160 technical support regarding HMex.