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• I just finished a face to face class and when I login to the ICC Training it says I have not completed the course. What’s going on?

  Once a face-to face class has been completed the instructor will report the attendance roster to update all ICC Training...

• I am missing a training record. What should I do?

  Send an email to the ICC Learning Center by clicking on the “Email ICC Learning Center” link when you hover...

• How do I enroll multiple people in a course?

  Once you have found the class you want to enroll your group in, click “Show More”. You will see the...

• I am looking to renew my certification. Why do 50% of my CEUs need to come from ICC directly or from a Preferred Provider in order for me to recertify?

  The requirement for 50% of your CEUs to be obtained from ICC or Preferred Provider Partner (PPP) became effective in...

• How do I get CEUs from PPP?

  An expansive listing of available educational courses, both onsite and online, is available to users of the Preferred Provider Program....

• What is PPP?

  PPP stands for the Preferred Provider Program. The Preferred Provider Program (PPP) focuses on training opportunities offered by various categories...

• How are CEU’s calculated?

  Continuing Education Units are measured by taking 1/10 of the time of the course. For example, a one hour course...

• How do I get help?

• Where can I find my current courses?

  Go to ICC Training page Select from the menu pictured to the left “My Courses In Progress” for courses you...

• Why don’t I see all my courses in “My Transcript”?

  Only the past 3 years are available to view, because only the last 3 years can be applied to certification.