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  3. When I enter my email address, I receive an error that says “This user does not exist”
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  3. When I enter my email address, I receive an error that says “This user does not exist”

When I enter my email address, I receive an error that says “This user does not exist”

As this field is case sensitive, ensure you are entering your email address using all lower-case letters.  If you still get an error, contact Yardstick Assessment Strategies.

Hours of Operation:
Monday through Friday
8:00am to 7:00pm Eastern

Phone: 1-888-900-0005, Option 1
Text Support: testingsupport@getyardstick.com

Updated on December 3, 2019

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