I missed my booking time for my PRONTO exam. How do I re-book?
If you missed your booking time for your PRONTO exam, contact us at customersuccess@iccsafe.org.
Assessment Center
General questions about certifications and exams
-
-
When I enter my email address, why do I receive an error that says “This user does not exist”?
As this field is case sensitive, ensure you are entering your email address using all lower-case letters. If you still... -
I am logged in at my scheduled PRONTO appointment time, but my exam is not allowing me to continue.
If you have logged in prior to the scheduled appointment time and are unable to continue, refresh your internet browser. ... -
I am on the proctoring page, but I don’t see my proctor. What should I do?
Make sure you’ve logged into the correct account, and clicked the “Book” button Run or save the program – if... -
Will the PRONTO proctor be able to access my personal computer files and documents without my knowledge?
Proctors through our proctoring service ProctorU cannot secretly access your computer files. With your permission, proctors have the ability to... -
How to Enter and Submit CEU Activity for Options 03: Participation or attendance at ICC Code development hearings through cdpACCESS log-in
This Activity includes: Log in to your myICC account and access the Submit CEUs window. Need help getting there? Click here!... -
How to Access the Submit CEUs Window on your myICC Dashboard
Log in to your myICC account. Make sure you’re on the new myICC Dashboard. On your Dashboard, click “My CEUs.” 3. On... -
Nevada Exam and ID Card Program Transition – FAQs
What happened to the Clark County and Reno, Nevada Exams and ID Card Program? The Code Council has transitioned offering... -
What happens if I am late for my exam?
For all in-person testing: Arrive at the exam site at least 30 minutes before the examination is scheduled to begin. Please refer... -
Can I take bathroom breaks during a PRONTO exam?
You may take a 5-minute bathroom break at any time during the exam. The time clock will continue to run... -
Disable Pop-up Blockers On Your Browser
Here’s how to turn off pop-up blockers on your specific browser in order to take your PRONTO exam. Google Chrome:... -
What references or code books are the exams based on?
The approved references for each exam are listed when you search for your exam on the Exam Catalog. -
How long are the examinations?
The length and allowed time varies depending upon the subject matter. To get the time allowed for your specific exam:... -
How do I know if pre-approval is required for me to test?
Contact the licensing agency or review the appropriate Contractor/Trades Examination Information Bulletin on the Exam Catalog. -
How can I become licensed?
The International Code Council is not a licensing agency. If you want to become licensed in a city, county, or...
