How long do I have to complete a CBO/CFM designation?
Starting Jan. 1, 2020, if you are looking to obtain a Certified Building Official (CBO) or Certified Fire Marshal (CFM)...
Assessment Center
General questions about certifications and exams
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How to schedule a Computer Based Exam (for most Contractor/Trades Exams)
This guide is for candidates looking to schedule a Computer-based Contractor/Trades exam. Some Contractor/Trades exams can be scheduled through myICC.... -
What are the ICC Certification Reciprocity Requirements for my NCPCCI Exams?
Individual Certification Requirements: Select the NCPCCI Transition you are requesting on the ICC Store Transitions page. Below are the individual... -
I made a mistake in my exam purchase. Can I get a refund?
If you find that you made a mistake in purchasing your exam, you must contact us immediately so we can... -
How do I Edit/Update or Delete/Remove a CEU I submitted?
Once you have logged in to your myICC account, go to My CEUs on your Dashboard. Under your Available... -
How do I view the exam modules I took? Can I renew these?
You will be able to view the exam modules you are taking towards a CBO/CFM designation on your myICC account.... -
How do I find out exam content?
When you search for your exam on the Exam Catalog, click on the Outline tab. What’s on the Content Outline?... -
What are the prerequisites for the Prestressed Concrete Special Inspector Certification?
Obtain the 49 – Reinforced Concrete Special Inspector Certification. Pass the 92C – Prestressed Concrete Special Inspector Codes Exam. Pass... -
Are paper plans for Code Council exams available?
We are no longer providing paper plans for our examinations. As part of the Code Council’s mission to digitally transform... -
Payment/Credit Card Troubleshooting
Here are some tips to help troubleshoot your issue: Make sure you have entered the correct card number and CVV code. Are you... -
PRONTO System Requirements
Verify you meet PRONTO system requirements here. If you are having trouble connecting with your proctor, please contact ProctorU.... -
I missed my booking time for my PRONTO exam. How do I re-book?
If you missed your booking time for your PRONTO exam, contact us at customersuccess@iccsafe.org. -
When I enter my email address, why do I receive an error that says “This user does not exist”?
As this field is case sensitive, ensure you are entering your email address using all lower-case letters. If you still... -
I am logged in at my scheduled PRONTO appointment time, but my exam is not allowing me to continue.
If you have logged in prior to the scheduled appointment time and are unable to continue, refresh your internet browser. ... -
I am on the proctoring page, but I don’t see my proctor. What should I do?
Make sure you’ve logged into the correct account, and clicked the “Book” button Run or save the program – if...
