1. Home
  2. Assessment Center
  3. PRONTO
  4. When I enter my email address, why do I receive an error that says “This user does not exist”?
  1. Home
  2. Assessment Center
  3. Certification Exams
  4. When I enter my email address, why do I receive an error that says “This user does not exist”?
  1. Home
  2. Assessment Center
  3. When I enter my email address, why do I receive an error that says “This user does not exist”?

When I enter my email address, why do I receive an error that says “This user does not exist”?

As this field is case sensitive, ensure you are entering your email address using all lower-case letters.  If you still get an error, contact Yardstick Assessment Strategies.

Hours of Operation:
Monday through Friday
8:00am to 7:00pm Eastern

Phone: 1-888-900-0005, Option 1
Text Support: testingsupport@getyardstick.com

Updated on March 8, 2022

Was this article helpful?

Related Articles