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• What is Adobe Reader?

  Adobe Reader is a program that allow users to view PDF files. Adobe Reader can be downloaded free of charge...

• How do I get help with Support Issues on Electronic Products?

  Click here for this free download.

• How Do I Update My Watermarked PDF?

  Log in to your ICC Account. Once you are logged in, click on “My eCodes” you will then click on...

• What are the file restrictions?

  You can make copies for your own personal use on up to 2 devices

• Where Do I Download My Watermarked PDF?

  After purchase, your file will be accessible from your ICC Account page, under the “My eCodes” section. You must be...

• What do I do when I am unable to access your servers for registration or when my computer does not have internet access?

  If your computer system will not connect to the Internet or your system has a firewall that will not connect...

• What do I do when I receive the error message “You’ve exceeded your maximum number of installations”?

  If your Codes/Standards have relocked due to a computer crash or because of an Adobe Reader update, then your serial...

• What is the ICC Online Privacy Policy?

  You can view the ICC Online Privacy Policy by clicking here.

• My course isn’t running right. After I click “Launch” it never loads or it loads but I have no volume. Sometimes it just stops for no reason. What should I do?

  Whenever you are experiencing issues with a course you should do a compatibility check. Simply go to the Learning Center...

• What happened to my course? I started my course once and then I went back into “My courses” and now I don’t see it. What do I do?

  Once a course is started it may move into the “My Transcripts” once it has been started.