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• What is the ICC Online Privacy Policy?

  You can view the ICC Online Privacy Policy by clicking here.

• My course isn’t running right. After I click “Launch” it never loads or it loads but I have no volume. Sometimes it just stops for no reason. What should I do?

  Whenever you are experiencing issues with a course you should do a compatibility check. Simply go to the Learning Center...

• What happened to my course? I started my course once and then I went back into “My courses” and now I don’t see it. What do I do?

  Once a course is started it may move into the “My Transcripts” once it has been started.

• What is the difference between a Standard and a Premium Course?

  The ICC offers two training options, allowing you to select the training topic with seminar materials that best suit your...

• I would like to sign up for a training event but I don’t see it listed in the ICC Training catalog or on the calendar. What should I do?

  The training event is possibly a local Chapter Event. If the Chapter doesn’t notify ICC of the training, it will...

• I just finished a face to face class and when I login to the ICC Training it says I have not completed the course. What’s going on?

  Once a face-to face class has been completed the instructor will report the attendance roster to update all ICC Training...

• ASTM Standards Enhancements

  1. Overview 2. How to Access ASTM Standards 3. How to Navigate ASTM Standards and PDF Content 1. Overview Digital...

• I am missing a training record. What should I do?

  Send an email to the ICC Learning Center by clicking on the “Email ICC Learning Center” link when you hover...

• How do I enroll multiple people in a course?

  Once you have found the class you want to enroll your group in, click “Show More”. You will see the...

• I am looking to renew my certification. Why do 50% of my CEUs need to come from ICC directly or from a Preferred Provider in order for me to recertify?

  The requirement for 50% of your CEUs to be obtained from ICC or Preferred Provider Partner (PPP) became effective in...