What does the new PRONTO start up process look like?

NEW! PRONTO has an Improved
Proctoring Experience!

We’ve upgraded PRONTO’s proctoring service in our commitment to improving your testing experience. Here’s the guide on how to start up your PRONTO exam with a video on what the proctoring service will look like.

When you log in to your myICC account, click “My Exams” on your myICC dashboard:

You’ll see a listing of all of your exams that you have purchased. To get started with your PRONTO exam, select the “Take Exam” button under Action.

You will get a message pop up confirming you are ready to begin your exam.

Choose the “Remote Proctoring” tab on the next screen

Select your time zone. Then click the date that is available (today) on the calendar and select your time.

ProctorU schedules exams within 15-minute intervals. If a proctor is available within the current 15 minutes, you will be able to book into the current time slot, then you can take your exam immediately.

Your exam should now be scheduled.

Now click “My Online Exams” on the top of the page.

Having Trouble with Booking your PRONTO Exam?

We recommend you to contact our partner Yardstick Assessment Strategies to help you with booking your exam. The Yardstick team has the resources you’ll need on how to best troubleshoot your situation in a more timely manner.

Here’s their contact information: ​

Yardstick Support

Phone: 1-888-900-0005, Option 1

Text Support: testingsupport@getyardstick.com​ ​ ​

Hours of Operation: Monday through Friday 8:00am to 7:00pm Eastern

On the Code of Ethics Screen, review and agree to the terms.

 

When you view your Available Exams, you will see either the “Status” or “Take Live Online Exam” button.

The “Status” button means that your exam is not yet ready to take. Clicking “Status” will only show you your scheduled time information.

At your scheduled time, refresh the page so that you see the “Take Live Online Exam” button so you can start connecting with your proctor.

You will now start the process for connecting with your proctor.

Please view this demo video to get a preview of what starting your PRONTO exam with your proctor will look like:

VIEW VIDEO:
CONNECTING WITH YOUR PROCTOR

What if I need help connecting to a proctor for my PRONTO exam?

You’ll have multiple ways to get technical support with our proctoring service for PRONTO called ProctorU 24/7, 365 days a year. Below is their contact information:

Phone: 1-855-772-8678, Option 1

Text Support Prior to connection time: send a ticket for support

Text Support During connection time: You will have Live Chat support available

Hours of Operation: 24 hours a day, 7 days a week


Want the Full Guide to PRONTO?

Visit our PRONTO Exam Administration Guide

Still have Questions? We’re here to help!

Contact us at customersuccess@iccsafe.org.

Updated on December 4, 2019

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