We’ve upgraded PRONTO’s proctoring service in our commitment to improving your testing experience. Here’s the guide on how to start up your PRONTO exam with a video on what the proctoring service will look like.
When you log in to your myICC account, click “My Exams” on your myICC dashboard:
You’ll see a listing of all of your exams that you have purchased. To get started with your PRONTO exam, select the “Take Exam” button under Action.
You will get a message pop up confirming you are ready to begin your exam.
Choose the “Remote Proctoring” tab on the next screen
NOTE: The list of times are in 24-hour format. Select your time zone according to Coordinated Universal Time (UTC).
North American Time Zone conversions during Daylight Saving
- Hawaii-Aleutian Time = (-9:00)
- Alaska Time = (-8:00) ex: Anchorage, United States
- Pacific Time = (-7:00) ex: Los Angeles, United States; Fort Nelson, Canada
- Mountain Time = (-6:00) ex: Arizona, United States; Boise, ID, United States
- Central Time = (-5:00) ex: Chicago, United States; Mexico City, Mexico
- Eastern Time= (-4:00) ex: New York; Detroit, MI, United States
Then click today’s date on the calendar and select your time.
ProctorU schedules exams within 15-minute intervals. If a proctor is available within the current 15 minutes, you will be able to book into that current time slot. 
Once you hit Submit Booking, you will the receive an Appointments page with an “Exam Available in” message.
Click on Back to Launch Page
Review and agree to the ICC Code of Ethics
Once your exam is Available, agree to the ICC Code of Ethics and you will be able to click on Launch Exam.
You will now start the process for connecting with your proctor.
Please view this demo video to get a preview of what starting your PRONTO exam with your proctor will look like:
VIEW VIDEO:
CONNECTING WITH YOUR PROCTOR
You’ll have multiple ways to get technical support with our proctoring service for PRONTO called ProctorU 24/7, 365 days a year. Below is their contact information:
Phone: 1-855-772-8678, Option 1
Text Support Prior to connection time: send a ticket for support
Text Support During connection time: You will have Live Chat support available
Hours of Operation: 24 hours a day, 7 days a week [/ht_message]
Want the Full Guide to PRONTO?
Visit our PRONTO Exam Administration Guide
Still have Questions? We’re here to help!
Contact us at customersuccess@iccsafe.org.
