I am logged in at my scheduled PRONTO appointment time, but my exam is not allowing me to continue. If you have logged in prior to the scheduled appointment time and are unable to continue, refresh your internet browser. ...
I am on the proctoring page, but I don’t see my proctor. What should I do? Make sure you’ve logged into the correct account, and clicked the “Book” button Run or save the program – if...
Will the PRONTO proctor be able to access my personal computer files and documents without my knowledge? Proctors through our proctoring service ProctorU cannot secretly access your computer files. With your permission, proctors have the ability to...
What time should I arrive for my PRONTO exam? Arrive at the time you selected when you scheduled the exam. If you arrive earlier, you may not be provided...
Does my exam begin when I connect with PRONTO’s proctoring service ProctorU? No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.
How do I book my exam? We’ve upgraded PRONTO’s proctoring service in our commitment to improving your testing experience. Here’s the guide on how to start...
Where can I test my system for PRONTO? You can check the equipment requirements here. Before connecting to a live proctor, ensure that your browser’s pop-up blocker is...
What should I do before connecting to an Online Proctor for my PRONTO exam? This guide will show you what you need before you connect with your proctor for your Code Council PRONTO (Proctored Remote Online Testing Option) Exam.
What if I need help connecting to a proctor for my PRONTO exam? You’ll have multiple ways to get technical support with our proctoring service for PRONTO called ProctorU 24/7, 365 days a...
Can I take notes during my exam? While you are not allowed to write or mark in your reference materials during your exam, there will be other...
I’m trying to buy my exam, but it says my cart is empty. What do I do? To try to resolve and continue to checkout we recommend: Go to shop.iccsafe.org and log in directly to the store....
I want to get certified. Where do I start? As you get started, there are several options that may help you prepare: We always recommend that you contact your...
What are the steps to become either a Reinforced Concrete Special Inspector or a Reinforced Concrete Special Inspector Associate? Part of the certification process for the Reinforced Concrete Special Inspector (49) certification is not only to complete all the...
IECC/HERS combination designation The Code Council does offer an IECC/HERS Compliance Specialist Designation (ECS) for HERS raters who are certified by RESNET or...
What questions did I miss on the exam? ICC does not provide candidates with a list of questions on an exam that were missed. ICC does provide every...