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• What about download service, unlock codes, shipped products and problems with orders placed online?

  Click here to find out about this information.

• Where does my confirmation e-mail go if I do not see it in my IN-BOX?

  If you do not receive a confirmation e-mail from us, please check your spam, bulk, or junk mail folders. If...

• Problems with Ohio Codes that are not PDF, but Solo that have trouble installing Offline Publisher or License not found?

  First, to uninstall/reinstall the Offline Publisher program: 1. Go to Control Panel –> Add/Remove Programs 2. In the Add/Remove Programs...

• What do I do when I get error messages on my 2007 Ohio Software that is not in PDF format and you are running a VISTA or other Windows operating system?

  To correct the problem with the 2007 Ohio Codes on a VISTA or other Windows operating system the following link will indicate the FIX for this...

• What are the registry keys I need to clear when removing the 2007 Florida software?

  Look in the Registry by saying Run Regedit and look in the following Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\ICC88A6CA002F494B9F99B1F40063EE40B2 Where the highligted part...

• If I have Florida 2007 CD and am installing on a VISTA computer system what do I do when I encounter problems and the program will not work on my VISTA?

  If you are having difficulty with your FLORIDA 2007 CD and installing on VISTA and encounter problems with it working on your computer correctly...

• What do I do after I download the 2004 Florida Updates EXE file and nothing happens?

  After downloading the EXE file, this is half the process. You click on the “Update.exe” file and it will place a “Check for...

• I have the FLORIDA BUILDING CODES 2004 CD and have installed the CD and am getting ERROR messages. What do I do?

  When getting these ERROR messages the FIX for this common problem can be found by clicking on this link for more information.

• What kinds of permissions do I need to Install an I-Quest Single or Network?

  In order to Install the I-Quest Single or Network versions you need to have full admin rights to the computer...

• What are the requirements for I-Quest (Folio Views)?

  Folio Views: Personal computer with a 486 or higher processor (Pentium recommended) Windows 98/2000/XP Pro/XP Home/2003/ or Windows NT 4...