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• What is ICC store?

  The ICC store provides you with thousands of publications and different formats for the construction industry.  Shop.iccsafe.org  will allow you...

• Version 5 of the program was just installed on a Windows 7 system, and when it was installed under the default Program Files folder the program would not run as a Standard User – and the following error message appeared.

  The System Administrator should be contacted. Standard Users must have the ability to write to the program file in order to use the system....

• Version 6 of HMEx Assistant was just installed without uninstalling Version 5 of the program. The C:\Program Files folder was checked, but Version 6 of the program was not in the HMEx Assistant folder. Where is the program and why wasn’t it installed in the Programs Files folder?

  When Version 6 of the program is installed the default location for the program is C:\HMEx Assistant. This was done...

• Will HMEx Assistant Versions 4, 5 and 6 operate on a Windows 7 platform?

  Yes. Installation problems may be encountered on any system unless the user has permission to install the software. Permission is...

• If update files are manually downloaded through the HMEx Assistant Website can I automatically check for updates?

  Unless the system is able to access the update site through the “Check for Updates” menu found on the “Help” screen the system cannot...

• When attempting to update HMEx Assistant 5 a message appears that states: “Run|! command failed. The system cannot find the file specified” or with Version 6 the message “Download Failed” is received. How can the system be updated?

  The system security set on the computer to be updated is likely the cause of an error of this nature,...

• What do I do in the case of getting around Spam Blockers?

  Check our list of how to remedy the issue with spam, bulk, or junk mail folders. Click here to see the information...

• What do I do about Firewalls and Pop-up blockers?

  Click here to find out what do do in the case of firewalls and pop-up blockers.

• What do I do to get the 1997 U-Code CD-ROM installed on my computer and/or issues after installing?

  To install the ’97 U-Code CD-ROM click here for information on how to make this work, and problems that might need to be...

• What about download service, unlock codes, shipped products and problems with orders placed online?

  Click here to find out about this information.