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• Will HMEx Assistant Versions 4, 5 and 6 operate on a Windows 7 platform?

  Yes. Installation problems may be encountered on any system unless the user has permission to install the software. Permission is...

• If update files are manually downloaded through the HMEx Assistant Website can I automatically check for updates?

  Unless the system is able to access the update site through the “Check for Updates” menu found on the “Help” screen the system cannot...

• When attempting to update HMEx Assistant 5 a message appears that states: “Run|! command failed. The system cannot find the file specified” or with Version 6 the message “Download Failed” is received. How can the system be updated?

  The system security set on the computer to be updated is likely the cause of an error of this nature,...

• What do I do in the case of getting around Spam Blockers?

  Check our list of how to remedy the issue with spam, bulk, or junk mail folders. Click here to see the information...

• What do I do about Firewalls and Pop-up blockers?

  Click here to find out what do do in the case of firewalls and pop-up blockers.

• What do I do to get the 1997 U-Code CD-ROM installed on my computer and/or issues after installing?

  To install the ’97 U-Code CD-ROM click here for information on how to make this work, and problems that might need to be...

• What about download service, unlock codes, shipped products and problems with orders placed online?

  Click here to find out about this information.

• Where does my confirmation e-mail go if I do not see it in my IN-BOX?

  If you do not receive a confirmation e-mail from us, please check your spam, bulk, or junk mail folders. If...

• Problems with Ohio Codes that are not PDF, but Solo that have trouble installing Offline Publisher or License not found?

  First, to uninstall/reinstall the Offline Publisher program: 1. Go to Control Panel –> Add/Remove Programs 2. In the Add/Remove Programs...

• What do I do when I get error messages on my 2007 Ohio Software that is not in PDF format and you are running a VISTA or other Windows operating system?

  To correct the problem with the 2007 Ohio Codes on a VISTA or other Windows operating system the following link will indicate the FIX for this...