What do I do when I am unable to access your servers for registration or when my computer does not have internet access? If your computer system will not connect to the Internet or your system has a firewall that will not connect...
What do I do when I receive the error message “You’ve exceeded your maximum number of installations”? If your Codes/Standards have relocked due to a computer crash or because of an Adobe Reader update, then your serial...
My course isn’t running right. After I click “Launch” it never loads or it loads but I have no volume. Sometimes it just stops for no reason. What should I do? Whenever you are experiencing issues with a course you should do a compatibility check. Simply go to the Learning Center...
What happened to my course? I started my course once and then I went back into “My courses” and now I don’t see it. What do I do? Once a course is started it may move into the “My Transcripts” once it has been started.
What is the difference between a Standard and a Premium Course? The ICC offers two training options, allowing you to select the training topic with seminar materials that best suit your...
I would like to sign up for a training event but I don’t see it listed in the ICC Training catalog or on the calendar. What should I do? The training event is possibly a local Chapter Event. If the Chapter doesn’t notify ICC of the training, it will...
I just finished a face to face class and when I login to the ICC Training it says I have not completed the course. What’s going on? Once a face-to face class has been completed the instructor will report the attendance roster to update all ICC Training...
Discovering Visual Contents with Graphic Search 1. Overview 2. Accessing Graphic Search 3. Levels of Access to Graphic Search 4. How to Filter 5. How...
I am missing a training record. What should I do? Send an email to the ICC Learning Center by clicking on the “Email ICC Learning Center” link when you hover...