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Payment/Credit Card Troubleshooting

Getting an error during checkout about your credit card? Here are some tips to help troubleshoot your issue: 

  • Double check you have entered the correct card number and CVV2 code correctly. 
  • Are you using the same address associated with the card billing address? If so, double-check that the addresses match.
  • Using a company card? You may need to double check this with someone at your office.
  • Check if your zip code is not the same as on the statement. Some zip codes are five digits and some have an additional 4 digits after a hyphen.
  • If all of these things are correct, check with your financial institution to ensure there is not a problem with your card.

If you’re still having issues, contact us! We’ll be happy to help figure out your situation. Email us at customersuccess@iccsafe.org or give us a call at 1-888-422-2-7233 ext: 5524 

Updated on February 13, 2020

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