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• What happens if I don’t have access to internet? Can I still access my subscriptions?

  Our subscription model is designed to work in the cloud to house you’re the titles you are subscribed to online....

• What if I want to purchase multiple quantities of eBooks? Can I buy eBooks for more than one person?

  We'll help you understand how to give access to multiple quantities of the same ebook you purchased to your peers.

• How do I talk to Customer Service? What is the phone number for support?

  Online You can click on LiveChat or Connect with Us in the right sidebar of this page. ICC Call Center...

• There is a Printing Error to the 2021 IBC Significant Changes. What should I do?

  This guide is provided to inform customers of the 2021 IBC printing issue.

• What happens if I buy two or more eBooks that have different titles?

  We'll help walk you through activating your Code Council eBooks if you buy two or more eBooks that don't have the same title.

• How Do I Change my PIN

  Please be noted, that PIN RESET, requires a user to be logged in. To visit the PIN change URL, please...

• How do I upgrade to Premium Complete?

  We’re so glad to hear you are interested in upgrading to Premium Complete! If you have purchased a Premium Collection...

• Does a Governmental Member need to revalidate GMVRs every code cycle?

  Yes, one online validation form must be completed per code cycle, subject to the deadlines referenced above. The process is...

• Using a Concurrent Access Code

  Using a Concurrent Access Code: To access a concurrent code, you must enter it in the modal that is shown...

• How will obtaining a Certificate of Completion help a Technical Training Program student after graduation?

  A Certificate of Completion gives students an advantage in entering the building safety industry, as it shows their familiarity with...