The Code Council has developed a three-step process for test-takers to comment on or challenge the results of their exam. These are:
1) ICC Certification & Testing staff review
2) Appeal to Exam Development Committee, and
3) Appeal to the Board for International Professional Standards.
The form for providing feedback and starting the appeals process is available at the conclusion of exam at Pearson VUE (if testing via computer) or on the ICC website at our Assessment Center Services page.
Complaints are initially investigated and validated by ICC’s Candidate Services Coordinator within fifteen (15) business days of receipt of the complaint form by ICC. The Candidate Services Coordinator may call upon other resources, such as the assigned Examination Development Committee (EDC), testing vendors, additional ICC staff, or others for more information