How Do I Request a Refund? What is the Refund Policy?

The following guides provide information and instructions on how to request a refund for Code Council products:

Return Policy on Non-Digital Publications, Apparel, Accessories, and/or Tangible items: 

Products may be returned in new, resalable condition within 30 days. Claims for shortages or damage must be made within 5 days of receipt of merchandise.

All returns must include an ICC Merchandise Return Authorization number.  To obtain a return authorization please use the contact methods provided below:

Email

Phone: (888) 422-7233 opt.:0

Live Chat Request: Home | ICC Store (iccsafe.org)

Returned merchandise must be shipped prepaid to the ICC Distribution Center. Shipping charges are non-refundable unless there is an issue with your order.  ICC strongly recommends a courier with traceable options to ensure prompt and efficient delivery.

All returns are subject to a restocking fee of 20 percent of the original selling price. No refund will be issued on over payments less than $5.

Return Policy Digital Products:

All digital sales are FINAL to include PDF Downloads, eBooks, audio/video products and Subscriptions.   Please note subscriptions are able to be canceled to avoid renewal once purchased.  For help with these products (i.e., PDF Download, eBook, or Digital Premium Subscriptions), contact the Customer Success team (888)422-7233 opt.:0 or email eCodes@ICCsafe.org.

International Customers can call 001-708-799-2300 x33801 or email.

Return Policy on Exams:

For certification exams purchased through the Exam Catalog:

• All exam purchases are FINAL and non-refundable and non-transferable after 48 hours.  If you notice any discrepancies with your exam, you must contact ICC within 48 hours of purchase.
• Before purchasing your exam make sure you verify the following information:
  • The exam title matches your desired exam
  • You have selected the correct code year
  • The testing method selected is correct
  • The first and last name on the account matches exactly as your government issued ID (Driver’s License or Passport)
• Exam purchases are valid for 365 days. 

To get a refund for purchasing the wrong exam:

• Obtain your Order Confirmation page that was emailed to you
• Email and attach the Order Confirmation page with an explanation of the refund to customersuccess@iccsafe.org

If any discrepancies are noticed on your exam, email the Customer Success Center at customersuccess@iccsafe.org within 48 hours of the initial purchase.