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• What if I need help connecting to a proctor for my PRONTO exam?

  You’ll have multiple ways to get technical support with our proctoring service for PRONTO called ProctorU 24/7, 365 days a...

• How do I gain my Education Certificates, CEUs, or proof of attendance from events at the Code Council Annual Conference?

  If you were in an Education Session: All certificates are available for download/print through the Learning Center website. If you have issues...

• Can I take notes during my exam?

  While you are not allowed to write or mark in your reference materials during your exam, there will be other...

• Using the Code Section Action Toolbar

  With an active Premium subscription, users will see a toolbar icon in the upper right corner for each section when...

• I’m trying to buy my exam, but it says my cart is empty. What do I do?

  To try to resolve and continue to checkout we recommend: Go to shop.iccsafe.org and log in directly to the store....

• I’m interested in PRONTO@Work – how do I get started?

  We’re glad to hear you are interested in becoming a PRONTO@Work site! A few things to keep in mind: PRONTO@work...

• I want to get certified. Where do I start?

  As you get started, there are several options that may help you prepare: We always recommend that you contact your...

• What are the steps to become either a Reinforced Concrete Special Inspector or a Reinforced Concrete Special Inspector Associate?

  Part of the certification process for the Reinforced Concrete Special Inspector (49) certification is not only to complete all the...

• IECC/HERS combination designation

  The Code Council does offer an IECC/HERS Compliance Specialist Designation (ECS) for HERS raters who are certified by RESNET or...

• I passed my exam, but I don’t see a score. What did I make?

  ICC provides numerical scores for individuals who do not pass an exam. Exam pass is meant to measure minimal competency,...