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• When I enter my email address, why do I receive an error that says “This user does not exist”?

  As this field is case sensitive, ensure you are entering your email address using all lower-case letters.  If you still...

• I am logged in at my scheduled PRONTO appointment time, but my exam is not allowing me to continue.

  If you have logged in prior to the scheduled appointment time and are unable to continue, refresh your internet browser. ...

• I am on the proctoring page, but I don’t see my proctor. What should I do?

  Make sure you’ve logged into the correct account, and clicked the “Book” button Run or save the program – if...

• Will the PRONTO proctor be able to access my personal computer files and documents without my knowledge?

  Proctors through our proctoring service ProctorU cannot secretly access your computer files.  With your permission, proctors have the ability to...

• Generating a Concurrent Code

  1. Overview 2. Generating a Concurrent Code 3. Sharing a Concurrent Code 1. Overview Concurrent access allows one or more...

• What time should I arrive for my PRONTO exam?

  Remote Proctoring - Within 15 minutes of the time you selected when you scheduled the exam.  If you arrive earlier,...

• Does my exam begin when I connect with PRONTO’s proctoring service ProctorU?

  No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.

• How do I book my exam?

  In this article, you will see show to book your remote proctored exam and our NEW in-person testing option. When...

• Where can I test my system for PRONTO?

  You can check the equipment requirements here. Before connecting to a live proctor, ensure that your browser’s pop-up blocker is...

• What should I do before connecting to an Online Proctor for my PRONTO exam?

  This guide will show you what you need before you connect with your proctor for your Code Council PRONTO (Proctored Remote Online Testing Option) Exam.