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• Are paper plans for Code Council exams available?

  We are no longer providing paper plans for our examinations. As part of the Code Council’s mission to digitally transform...

• Payment/Credit Card Troubleshooting

  Here are some tips to help troubleshoot your issue:  Make sure you have entered the correct card number and CVV code.  Are you...

• PRONTO System Requirements

  Verify you meet PRONTO system requirements here.   If you are having trouble connecting with your proctor, please contact ProctorU....

• I missed my booking time for my PRONTO exam. How do I re-book?

  If you missed your booking time for your PRONTO exam, contact us at customersuccess@iccsafe.org.

• When I enter my email address, why do I receive an error that says “This user does not exist”?

  As this field is case sensitive, ensure you are entering your email address using all lower-case letters.  If you still...

• I am logged in at my scheduled PRONTO appointment time, but my exam is not allowing me to continue.

  If you have logged in prior to the scheduled appointment time and are unable to continue, refresh your internet browser. ...

• I am on the proctoring page, but I don’t see my proctor. What should I do?

  Make sure you’ve logged into the correct account, and clicked the “Book” button Run or save the program – if...

• Will the PRONTO proctor be able to access my personal computer files and documents without my knowledge?

  Proctors through our proctoring service ProctorU cannot secretly access your computer files.  With your permission, proctors have the ability to...

• Generating a Concurrent Code

  1. Overview 2. Generating a Concurrent Code 3. Sharing a Concurrent Code 1. Overview Concurrent access allows one or more...

• What time should I arrive for my PRONTO exam?

  Remote Proctoring - Within 15 minutes of the time you selected when you scheduled the exam.  If you arrive earlier,...